Refund policy
RETURN & REFUND POLICY
Last updated: August 13, 2026
Return & Refund Policy
Thank you for shopping at No Signal Studio.
Our products are made to order and produced after an order is placed. We aim to make our return and refund process clear while respecting the consumer rights that apply to your purchase.
1. EU/EEA Right of Withdrawal
If you are a consumer in the European Union or another jurisdiction where a statutory withdrawal right applies, you generally have the right to withdraw from an online purchase within 14 days after receiving the goods, without giving a reason.
To exercise this right, please contact us at:
Please include your order number and clearly state that you wish to withdraw from your purchase.
You may also use the withdrawal function available through your customer account or order page where provided.
2. Returning an Item Under the Right of Withdrawal
After notifying us of your withdrawal, you must send the goods back without undue delay and generally within 14 days after notifying us.
Unless applicable law requires otherwise, the customer is responsible for the direct cost of returning the goods.
The customer may handle the goods only to the extent reasonably necessary to establish their nature, characteristics, and functioning. We may be entitled to reduce a refund where the value of the goods has been diminished by handling beyond what is necessary.
3. Personalised and Custom Products
The statutory right of withdrawal does not apply where an applicable legal exception covers goods made according to the customer's specifications or clearly personalised.
For example, a product that has been customised with information, text, images, or other content specifically supplied by the customer may fall under this exception.
Being made-to-order alone does not automatically make every product exempt from withdrawal rights.
This exception does not remove statutory rights relating to defective, damaged, incorrect, or non-conforming goods.
4. Damaged, Defective, Misprinted or Incorrect Products
If your order arrives:
- Damaged
- Defective
- Misprinted
- Incorrect
- Significantly different from what was ordered or advertised
please contact us at:
Please provide:
- Your order number
- A description of the issue
- Clear photographs showing the problem
We will review the issue and provide the appropriate remedy where applicable, which may include a replacement, repair, price reduction, or refund.
Customers covered by EU consumer law retain their statutory legal guarantee rights. EU consumer rules provide a minimum two-year legal guarantee for faulty or non-conforming goods, subject to applicable national rules.
Where the law requires us to cover the cost of returning a defective or non-conforming product, we will do so.
5. Refunds
Where you validly exercise a statutory right of withdrawal, we will process the refund within the period required by applicable law.
Where applicable, the refund will include the cost of the standard delivery option originally offered. Additional costs resulting from selecting a more expensive delivery option are generally not refundable.
We may withhold the refund until we receive the returned goods or receive evidence that the goods have been sent back, whichever occurs first, where permitted by law.
Refunds will normally be issued using the original payment method.
6. Returns Outside Statutory Rights
Outside any statutory consumer rights that apply to your purchase, No Signal Studio does not offer voluntary returns simply because of:
- Incorrect size selection
- Change of mind
- Buyer preference
- Buyer's remorse
- Minor colour differences caused by screen settings or normal production variations
Please review product descriptions, sizing information, colours, and images carefully before ordering.
Nothing in this section limits any mandatory consumer rights.
7. Order Cancellations
You may request cancellation of an order before it has been fulfilled.
Because our products are made to order, orders may enter production shortly after purchase. Once production has started, cancellation or modification may no longer be possible for certain products.
If you need to cancel an order, please contact us as soon as possible at:
This does not limit any statutory withdrawal rights that may apply.
8. Lost or Undelivered Orders
If your order does not arrive within the expected delivery period, please contact us.
We will investigate the shipment with the relevant shipping provider and fulfillment partner and work to resolve the issue.
Where applicable law makes No Signal Studio responsible for the goods until delivery, we will provide the remedy required by law.
9. Contact
No Signal Studio
Email: nosignalstudio@proton.me
Please include your order number whenever possible.